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Except for John Carroll, references in the summary are mostly to unpublished papers, so there's not much point in quoting them here. However, you could try contacting the authors directly:
Andrew Gilling was a postgraduate student at South Bank University, London, UK., and is now a contract technical author
Hester Glasbeek is at the Centre for Language and Communication, Utrecht University, The Netherlands
Robert Horn’s organisation gives commercial courses in Information Mapping.
Paul Newland is at the Centre for New Media Research, Portsmouth University, UK
The main published works I used for the dissertation were:
Brockmann, R.J. (1990) Writing Better Computer User Documentation. Wiley
Carroll, J.M. (1990) The Nurnberg Funnel: Designing Minimalist Instruction For Practical Computer Skill. MIT press
Draper, S.W. & Oatley, K. (1992) Action-Centred Manuals Or Minimalist Instruction? Alternative theories for John Carroll's minimal manuals, in Computers And Writing: State Of The Art. O'Brian Holt, P. & Williams, N. (Eds). Intellect
Farkas & Williams (1990) John Carroll's The Nurnberg Funnel and Minimalist Documentation, in IEEE Transactions on Professional Communication, Vol 33, No 4: 182-187
Honey, P. & Mumford, E. (1982) The Manual of Learning Styles. Peter Honey
Kolb, D.A. (1984) Experiential Learning: Experience as the Source of Learning and Development. Prentice Hall
Nichol, A. (1990) Interfaces for Learning in The Art Of Human-Computer Interface Design. Laurel, B (Ed). Addison-Wesley
Powell, J. (1987) Is Architectural Design a Trivial Pursuit? in Design Studies. IPC Business Press Vol 8 no 4
Schneiderman, B. (1992) Designing the User Interface. Addison Wesley
Weiss, E.H. (1991) How to Write Usable User Documentation. Oryx
/Next Do the LSI
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